Privacy Policy

Account information: when you sign in, we collect your email address and, optionally, a display name you provide.

Usage information: we collect watch history (the content you view and your playback progress) and records of any voluntary contributions you make.

Technical and log data: we automatically collect basic technical information such as your IP address, browser type, device information, operating system, language, approximate location derived from your IP, referring pages, and log timestamps, for security, analytics, and reliability purposes.

Analytics events: through analytics tools, we collect information about how you interact with the Service, including pages viewed and navigation, session and engagement data, the content and collections you view, sign-in events, and video engagement events such as when a video is played, playback progress milestones, and completion. We also record contribution and checkout events, including the contribution amount and currency, which we use as a conversion metric. No card data is included in these analytics events.

We use cookies and similar technologies to keep you signed in, remember your preferences, operate the Service, and understand how it is used. You can control cookies through your browser settings, but disabling them may affect functionality such as staying signed in.

We use Google Analytics, which sets analytics cookies and similar online identifiers to help us measure and understand how the Service is used. You can opt out of analytics through your browser's cookie controls or by installing the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout. Google Analytics anonymizes and truncates IP addresses so that they are not used to identify you.

Voluntary contributions are processed by Moyasar, a third-party payment processor. Full card data (such as your card number, expiry, and security code) is collected and handled directly by Moyasar and is not stored by us. We retain only limited records of a contribution, such as its amount, date, status, and a processor reference.

Moyasar's handling of your payment information is governed by Moyasar's own privacy policy.

We rely on a small number of trusted third parties to operate the Service: Moyasar (payment processing), Google (sign-in via OAuth and cloud infrastructure on Google Cloud), Google Analytics (a Google service used for usage analytics), and Resend (transactional email such as sign-in codes). These providers process data on our behalf and may process limited information necessary to deliver their services. We never share card data with Google or Google Analytics.

We use the information we collect to: provide, maintain, and improve the Service; authenticate you and keep your account secure; remember your watch progress; record and acknowledge voluntary contributions; communicate with you about the Service; understand usage through analytics; and detect, prevent, and address fraud, abuse, and security issues, or to comply with legal obligations.

We do not sell your personal data. We share information only with the third-party processors described above, where required by law or to respond to lawful requests by public authorities, or to protect our rights, safety, and property or those of others. If the Service is involved in a merger, acquisition, or asset transfer, information may be transferred as part of that transaction.

We retain personal information for as long as your account is active or as needed to provide the Service, and thereafter for as long as necessary to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements. Contribution records may be retained for longer periods where required for accounting, tax, or legal reasons.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You can update some information directly in your account, or contact us using the details below to make a request. We may need to verify your identity before acting on a request, and some information may be retained where we have a legal basis or obligation to do so.

The Service is not directed to children below the age of legal capacity, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

We are based in the Kingdom of Saudi Arabia, and the information we collect may be processed and stored on servers located in other countries through our service providers. By using the Service, you consent to the processing of your information in locations that may have data-protection laws different from those of your jurisdiction.

We may update this Privacy Policy from time to time. Changes are effective when posted. Your continued use of the Service after any change constitutes your acceptance of the updated Policy.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at legal@shedballad.com.